Walmart Cell Phone Return Policy 2022

If you want to buy a new cell phone at Walmart, you may wonder whether or not Walmart has a return policy. After all, they sell electronics, cell phones, and other electronic devices.

Do they allow returns if you change your mind about the purchase after buying it at Walmart? Summing up these questions, this article will explain the Walmart cell phone return policy for 2022.

As you may know, some returns are possible if you have the original receipt and packing slip with your purchase information on it when returning an item to Walmart. You can exchange it for another one within 15 days of purchase.

Meaning that you can take advantage of this policy if there’s something wrong with your phone like it’s cracked or dented, or if you don’t like its color or shape any longer.

There are more!

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About Walmart

Walmart Incorporation is an American retail company that operates a chain of hypermarkets, discount department stores, and grocery stores in the United States, headquartered in Bentonville, Arkansas.

They create a seamless experience that allows customers to shop anytime, anywhere, online and in-store. Walmart creates opportunities and brings value to customers and communities around the world.

Walmart dominates approximately 10,500 stores and clubs under 46 banners in 24 countries and has an e-commerce website. They employ 2.3 million employees worldwide, nearly 1.6 million in the US alone.

Tip: In retail, a product return describes the process where a customer takes a previously purchased item back to the retailer and then receives a refund in the original form of payment, exchange for another item, or store credit.

A return policy is a set of rules a retailer creates to govern how customers to exchange and return unwanted items they previously purchased.

The return policy tells customers what items can be returned and for what reasons, as well as the time frame within which returns are accepted.

Walmart Electronics Return Policy

Electronics Return With A Receipt

If your item was purchased at a Walmart store, you could return it within 15 days of purchase for a full refund or store credit.

This applies even if you have used the product and it’s no longer working properly, such as if there’s an issue with the screen.

Electronics Return Without A Receipt

Suppose you bought an item online from Walmart. Unfortunately, there are no specific guidelines on how long after purchasing them before being able to return them.

Generally speaking, this shouldn’t be longer than 3 months from when they were purchased unless there’s something wrong with them. 

In addition to this general rule about how long after purchasing something before being able to return it for refund or credit back into your account, if applicable, there is also another rule which states that unless otherwise specified by law or regulation.

This rule states that refunds that are given due to cause directly attributed to the seller must be made without defects within its control period, which is within 30 days after receipt.

The warranty policy gives and backs the purchase of these products, and as long as these papers are intact, these policies stand for the customer’s protection.

Walmart iPhone Return Policy

The Walmart iPhone return policy points out that if you purchased your phone at a Walmart store, or if it was purchased from them and then returned to them, you can still bring in your device for credit towards another purchase. 

This means that even if you bought an iPhone from an online retailer like Amazon or Target to one of the tough locations for service, you are eligible for a refund on any accessories.

Walmart Cell Phone Return Policy | By Manufacturer

If you purchased your phone at a Walmart store, you could return it to any Walmart location. You will need to show the receipt and tell them that you want to exchange your old phone for a new one.

They will provide an exchange credit card on file so that they can process the refund if necessary. Once they receive your phone and verify there are no problems with it, they will issue a refund within 7 days of their receipt date, or sooner if requested.

Suppose the replacement does not arrive in time for its original delivery date due to FedEx tracking issues or other delays caused by shipping companies. 

In that case, Walmart will issue another replacement order as soon as possible after receiving notice from customer service.

Cell Phone Returns With A Receipt

The cell phone return policy for any legal purchase states that you must have a receipt. You can get a receipt by printing it online or getting it from an in-store kiosk.

If you don’t have a receipt, Walmart will let customers return the item for store credit only if they can prove that they purchased it within 90 days of purchase.

Suppose your purchase has been over 90 days old and doesn’t qualify for this option. In that case, you should know that Walmart will only refund half of what was paid for that item, a $50 maximum per transaction, and any applicable tax incurred during its use, if applicable.

Cell Phone Returns Without A Receipt

You can return electronics without a receipt if you bring the item, your proof of purchase, and your original packaging. The policy also states that returns must be made within 15 days of purchase. 

In addition to those requirements, Walmart will not refund any shipping charges or taxes associated with the purchase if it was previously returned for any reason, even if you’ve purchased it again.

If all else fails and you don’t have any other way to get your money back from Walmart, then this option may work for you: 

Walmart offers a store credit card program where they will give you up to $100 in cash back when making purchases at their stores across the country, and not just any purchases, only ones made using their own branded debit cards.

As long as these transactions are made within 90 days after purchasing something new from Walmart or another authorized retailer, they will issue up to $50 worth of cash directly onto whatever account number has been linked with those specific items so far.

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Note: If the purchase does not fit your desire and you possibly change your mind, you can return a cell phone to Walmart within 15 days of purchase.

When returning an item, simply bring in the receipt and original packaging along with any accessories that came with it.

You will also need to pay for shipping costs if applicable; otherwise, you are free to walk out of the store with whatever’s left on your shelves.

Note that this policy applies only to phones bought at Walmart; other retailers may have different policies regarding returns or exchanges.


We hope this article has helped you understand how Walmart operates regarding cell phones and other electronics. If you decide to return your cell phone, ensure you have the receipt and original packaging.

It is also good practice to check the box for warranty information before purchasing a product online because most manufacturers will have an extended warranty policy

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