Lowe’s is one of the largest home improvement chains in the United States.
With more than 2,200 stores, Lowe’s offers a wide variety of products and services for homeowners and small business owners.
To qualify for a job at Lowe’s, potential employees must complete an online application and submit a resume.
If you’re looking for a job at Lowe’s, its important you are well prepared. Here are some common Lowe’s Interview questions and sample answers.
Article Road Map
- Lowe’s Interview Questions With Sample Responses
- 1. Tell Us About Yourself?
- 2. What Do You Know About Our Company?
- 3. Why Do You Want To Work At Lowe’s?
- 4. Please Describe Your Work History
- 5. Have You Ever Erred in Providing Customer Service?
- 6. What DIY Projects Have You Attempted?
- 7. Why Did You Quit Your Last Job?
- 8. Who Are Our Rivals/Competitors’ Companies?
- 9. Are You Familiar With Point-of-Sale Systems (POS)?
- 10. How Would You Respond If Your Boss Asked You to Complete a Dangerous Task?
- 11. How Might You Assist a Client Who Needs Something But Is Unaware of the Exact Name?
- 12. How Would You Respond to an Unruly Customer?
- 13. What Does “Excellent Customer Service” Mean to You?
- 14. How Do You Typically Stay Inspired At Work?
- 15. What Is The Best Thing About You?
- 16. What Is Your Strongest Trait ?
- 17. What Is Your Most Significant Weakness?
- 18. How Would You Respond To A Dissatisfied Customer?
- 19. What Work Hours Can You Handle?
- 20. Why Must We Employ You?
- How To Prepare For A Lowe’s Interview
Lowe’s Interview Questions With Sample Responses
1. Tell Us About Yourself?
This is a typical interview question that you should be prepared for.
By quickly discussing your hobbies and interests, you can help the interviewer learn more about who you are.
You may also mention any relevant professional experience that sets you apart from the competition.
My name is Charlene Dennis, a seasoned cashier and meticulous bookkeeper. I’ve worked in several organizations during my more than 20 years in this industry. My main areas of interest in my career are sales, marketing, and finance. I am qualified for any cashier position due to my wide range of skills and competencies.
2. What Do You Know About Our Company?
You can discuss a wide variety of topics, from Lowe’s products to how the company expanded into Canada.
Retailer Lowe’s has operations in both Canada and the United States. It was founded in 1946 and focuses mostly on selling supplies for home renovation. In addition, Lowe’s opened its doors to Canada for the first time in 2007, established its first website in 1996, and has its corporate headquarters in Mooresville, North Carolina.
3. Why Do You Want To Work At Lowe’s?
You can anticipate being asked why you want to work at Lowe’s by the interviewer.
This is your chance to highlight some of the meritorious qualities you discover in the firm.
You are welcome to discuss the company’s services you have utilized, the atmosphere or culture of the workplace, or any other topic you deem appropriate.
Given my passion for Do It Yourself projects, I like working on home renovation projects. At Lowe’s, I think I can pick up a lot of knowledge. I like interacting with others, so I’ll fit in nicely at Lowe’s.
4. Please Describe Your Work History
Employers prefer experienced individuals because they avoid the expense of further training and prerequisites.
Any experience you have in the home improvement industry, providing customer service, or handling money might be mentioned to the interviewer.
Make sure to focus more on relevant experiences because they will aid in your employment.
My passion for do-it-yourself (DIY) projects has given me a wealth of knowledge in home renovation, which is your top service. I believe I am skilled at the craft because I have made numerous modifications to my home and the businesses of some of my acquaintances. Most of the jobs I’ve held also required me to handle cash and provide customer service, both of which skills I’m rather proficient in.
5. Have You Ever Erred in Providing Customer Service?
Lowe’s anticipates that you will value its clients. To assist you to perform well while working for them, they will strive to find out some of the lessons you have learned.
Describe any past customer errors you made and how you have improved since then for the interviewer.
In my previous job as a cashier, a customer was needlessly harsh to me when her card was denied. Unfortunately, I snapped and may have spoken rudely to her. She was taken aback and I had to quickly apologise to her. This incident taught me to always maintain composure and professionalism when interacting with clients, regardless of how obnoxious or challenging they may be.
6. What DIY Projects Have You Attempted?
You should have known that those working on do-it-yourself home improvements make up the majority of Lowe’s customers.
Therefore, if you have any prior experience doing something similar, you will be questioned.
Although you are not required to have this kind of experience to work at Lowe’s, it certainly improves your chances of getting hired.
Some DIY projects I have engaged in which were successful are replacing my flooring, repainting my walls, and building a dog kennel. I enjoy doing DIY projects a lot.
7. Why Did You Quit Your Last Job?
Employers will always be curious as to why you left your previous job.
Although it may be intimidating to discuss your leave from your previous employment, doing so is crucial because it reveals more about your character to the interviewer.
Be truthful while answering this question because the hiring manager can easily find the response from your previous employer.
In my last job, I was having the time of my life. But after working as a cashier for seven years, I realized that a change of scenery at work and exposure to fresh difficulties were inevitable. I gave the employer a month’s notice and departed on amicable terms.
8. Who Are Our Rivals/Competitors’ Companies?
One of the reasons we suggest our readers thoroughly research a company before attending the interview is because
Lowe’s has several rivals who provide comparable services.
Make sure to only highlight respectable rivals. Since the interviewer has not specified a certain number, you are free to list however many you like.
Some of your best competitors include Target, Walmart, and The Home Depot. In addition, Costco is another that comes to mind, even if it is not as aggressive as the others.
9. Are You Familiar With Point-of-Sale Systems (POS)?
If you’re applying for a position as a cashier at the company, the interviewer must know if you have experience with POS systems.
Make sure you are being sincere. Once it has been decided that you are qualified for the position, Lowe’s will not hesitate to train you.
Yes. I’ve had a lot of exposure to POS systems thanks to my extensive experience in this industry. I had to utilize the Point of Sale system every day in my previous position.
10. How Would You Respond If Your Boss Asked You to Complete a Dangerous Task?
Home remodeling is a trade that can put you in danger, and Lowe’s specializes in it. Injury from dangerous employment is one of the biggest threats that can happen to you as an employee.
Because you must respect your supervisor in addition to keeping yourself safe, answering this question can be difficult. Be diplomatic in how you speak.
To understand the question fully, I would first ask the interviewer to clarify if I were given a dangerous duty. If the assignment is too risky, I would let the supervisor know how I felt and recommend an alternative course of action.
11. How Might You Assist a Client Who Needs Something But Is Unaware of the Exact Name?
When working at Lowe’s, you should be prepared for clients to approach you and request advice regarding a certain product.
To assist such consumers, make sure you have a thorough awareness of the store’s inventory.
When a consumer approaches me in search of an item they are unable to name, I first inquire about any information they may be familiar with to facilitate identification. These details could include the project’s targeted scope and the affected locality. I will refer them to the supervisor if I’m still having trouble solving the problem.
12. How Would You Respond to an Unruly Customer?
You must have noticed that the majority of the questions in this post concern the level of client service you can provide.
Never forget that Lowe’s cherishes its consumers who purchase home improvement products and is prepared to go above and beyond to ensure their satisfaction.
Show the interviewer that you can handle them with professionalism and composure.
The ideal strategy for handling a challenging client is to remain professional and problem-solving-oriented throughout the exchange. People frequently become furious because of misunderstandings. So instead of concentrating on their rage, I would concentrate more on finding a solution to their problem. Customers later apologized to me after I attended.
13. What Does “Excellent Customer Service” Mean to You?
You are being asked to define exceptional customer service by the interviewer.
It is essential because Lowe’s appreciates its consumers and makes sure that every one of its customers receives great customer service.
Therefore, if you want to land the job you’re looking for, you have to demonstrate exceptional customer service potential from the start.
The customer is satisfied as a result of your connection with them or the support you provided when you provide excellent customer service. Excellent customer service can be seen as any favorable client encounter. It guarantees that clients leave the store satisfied and confident in their choice of purchase.
14. How Do You Typically Stay Inspired At Work?
The majority of your duties at Lowe’s will be tedious. Therefore, the recruiting manager must confirm that you can work independently and adapt well to routine tasks.
Also, refrain from citing monetary considerations, which will come across as materialism to the interviewer. You don’t want to lose your work for such a weak justification.
Knowing that my coworkers and managers are counting on me to perform well keeps me motivated. I can’t fail my group. As a result, I often give it my all to make sure everything is in working order. Every time I feel like giving up, I also reflect on my past triumphs, which motivates me to strive even harder.
15. What Is The Best Thing About You?
Employers are interested in learning about your strengths and self-perception. Maintain the quality’s relevance to something that will aid in your professional accomplishment to respond to this inquiry properly.
My ability to maintain composure under duress is my strongest quality. This, I believe, helps me in my role as a customer service representative since I always act professionally, even in trying situations.
16. What Is Your Strongest Trait ?
Most of the time, this question will be posed to you before you leave the interview room.
You have the opportunity to address the interviewer’s questions on why you are the ideal applicant for the position in question.
Don’t forget to mention the strength, offer evidence of it, and say that it is pertinent to the position.
I’m able to communicate with people. I’ve benefited immensely from other people’s expertise throughout my career. These abilities helped me work well with consumers in my previous position and provide helpful support. Since you place great importance on your customers and how employees connect with them, this characteristic will be helpful in this position.
17. What Is Your Most Significant Weakness?
You should anticipate a follow-up question like this. No one is flawless, and the interviewer is aware of your flaws even though he or she wants someone who can flourish in a particular position.
Make sure, nevertheless, that nothing you say renders you unable to carry out your duties.
Given the nature of my previous employers, I am accustomed to working alone. As a result, I find it difficult to ask for assistance, especially when the problem seems manageable.
Instead of seeking assistance, I can labor too hard and put in extra hours to address a problem. However, I am always working to improve this quality. I even joined a group of other smart experts to seek advice.
18. How Would You Respond To A Dissatisfied Customer?
Every retailer, including Lowe’s, appreciates its customers. Customer satisfaction must consequently come first in whatever you do.
Always remember that the customer is always right and that it is your responsibility to assist them whether they are right or wrong.
Show the interviewer that you can handle an irate customer professionally and assist them in finding answers.
I’ve dealt with a lot of angry clients in the past. Usually, when I question someone gently and sympathetically, I learn what the issue is. I would assist them in finding the item if they are unable to trace it. I would investigate Lowe’s return procedures and guidelines, though, if they are dissatisfied with a particular item.
19. What Work Hours Can You Handle?
At what times can you arrive at work? To prevent disappointment in the future, make sure you are honest.
Also keep in mind that every employer needs someone available, thus being flexible considerably improves your chances of getting the job.
To explain to the interviewer why you won’t be available at those times, list some of your engagements.
I am fairly adaptable. Except for Tuesdays and Thursdays, when I have other commitments, I am available to work morning and evening shifts. Throughout my shifts, I often give my all. If you let me know in advance, I can also work extra hours.
20. Why Must We Employ You?
This is your opportunity to market yourself and show the interviewer why you should get the job.
Examine the job description and note the knowledge and expertise that will enable you to perform your duties successfully.
Ensure the hiring manager that you have the abilities and qualities necessary to perform your work properly and provide outstanding results.
The interviewer must convince you that you are the ideal candidate for the position and the necessary answer to their issue.
I’ve been working in home renovation for fifteen years. It began as a hobby until someone encouraged me to try generating money from it after noticing how talented I was. I was successful in finishing more than a thousand projects. Given that I am more knowledgeable about your needs than my rivals, I think this provides me with an advantage. I also possess a wealth of interpersonal skills necessary for top-notch customer service.
How To Prepare For A Lowe’s Interview
A Lowe’s interview is a chance to show the hiring manager that you are the best candidate for the position.
Preparing for an interview takes time and effort, but it is worth it to make a good impression.
- Review the company’s website and learn about its products and services.
- Come up with questions to ask the interviewer about the company and the position.
- Dress appropriately for the job you are interviewing for, and be prepared to answer questions about your work history, skills, and experience.
The final step in the interview process is a reference interview. This is used to make sure the applicant’s references are happy with the process, the interviews and their answers to questions.
The reference interview usually happens on the same day as the final interview.
The best way to prepare for these Lowe’s interview questions is to practice with a practice interview question set.
Make sure to also know the answer to these questions so that you can confidently answer them during your actual interview.