Are you looking for a career in medical reception? Do you have experience working in a medical setting?
If so, you may be the perfect candidate for a medical receptionist job!
A medical receptionist is responsible for greeting patients, providing information about the hospital or health center, and assisting patients with their needs.
This is a highly demanding position, and many hospitals are looking for candidates who have excellent communication and customer service skills.
That is why this article discusses what medical receptionist job descriptions are and what skills are needed to apply for this role.
Article Road Map
What Is A Medical Receptionist?
Medical receptionists are the first point of contact for patients and their families when they visit a doctor’s office.
They are responsible for greeting patients, registering them for appointments, and answering any questions they may have about their visit.
Medical receptionists also manage the office’s front desk, including handling payments and maintaining patient records.
They may also be responsible for ordering medical supplies and scheduling appointments. Medical receptionists have a range of responsibilities and duties that include:
10 Best Medical Receptionist Job Descriptions/Duties:
1. Greet Patients And Visitors In A Courteous And Friendly Manner
A medical receptionist is responsible for greeting patients and visitors in a courteous and friendly manner.
They must provide excellent customer service by answering phones, scheduling appointments, and filing insurance claims.
A medical receptionist must also be able to handle sensitive information with discretion. They must be able to multitask and work well under pressure.
2. Answer The Telephone And Direct Calls
Medical receptionists are the first point of contact for patients and visitors to a medical office.
They are responsible for answering the telephone, directing calls to the appropriate person or department, and providing general information about the office.
Receptionists also greet patients and visitors, provide them with forms and other information, and direct them to the correct wards and units.
3. Collect And Record Patient Information
Medical receptionists are responsible for collecting and recording patient information and scheduling appointments.
They must be familiar with insurance policies and medical terminology. Medical receptionists typically have a high school diploma or equivalent.
4. Process Payments And Balance Accounts At The End Of Each Day
They also process payments and balance accounts at the end of each day.
In addition to these duties, medical receptionists may be required to perform basic clerical tasks such as filing, copying, and sending faxes.
5. Order Supplies And Maintain Inventory Of Office Supplies
A medical receptionist is responsible for ordering supplies and maintaining the inventory of office supplies.
They must stay up to date on new products and technologies to best serve their patients and maintain an efficient work environment.
6. Perform Other Related Duties As Assigned
In a doctor’s office, they might also room patients, prepare lab specimens, and run other errands. In a hospital setting, they might register patients, escort them to their rooms, and take care of the paperwork.
7. Give An Accurate Report
Sometimes a medical receptionist may have to read and interpret medical charts, including doctor notes and X-rays to the patients if the doctor is not available at the moment.
Apart from that they may also verify insurance coverage and obtain authorizations for services as needed.
8. Speak Clearly Over The Phone
Medical receptionists are responsible for speaking on the phone with patients and visitors, registering them, and providing them with information about the clinic or hospital
9. Work On A Computer
To put in accurate data and patient information, a medical receptionist has to work on a computer.
This makes it very easy in sorting out files and reports of patients, it also shows neatness and organization.
10. Follow Directions And Respond To Patients’ Needs Quickly
Some patients might need urgent help upon arrival at a hospital, it is the duty of a medical receptionist to attend to these patients immediately especially if it is an emergency. This could save lives!
Skills Needed For A Medical Receptionist Job Description
A medical receptionist is the first person a patient interacts with when they enter a doctor’s office. They are certain skills that are needed which include
- They need to have excellent customer service skills and be able to handle difficult situations.
- They also need to be organized and have good computer skills.
- In addition, medical receptionists must be able to work quickly and efficiently in a high-pressure environment.
- Planning and organizing skills, including the ability to multitask, prioritize, and schedule tasks and activities, as well as the ability to pay close attention to detail, are prerequisites for producing accurate and high-quality work.
- Information collection and management skills include the ability to gather, organize, and monitor data effectively.
Education And Qualifications
1. High school diploma or equivalent.
2. Three years of experience in a medical office setting, or in a related field, such as billing or medical typing.
3. an understanding of medical terms, techniques, and diagnosis
4. an understanding of broad administrative and clerical processes and technical knowledge of necessary software programs
5. Health insurance practical experience is preferred.
6. Completion of the National Association of Medical Office Professionals (NAMOP) in some cases
Salary And Benefits
The salary and benefits for medical receptionists can vary depending on the employer.
The average salary is $26,000. The median salary is $30,000. Most receptionists work full time while others work part-time.
The medical receptionist job is a great way to gain experience in the medical field, meet new people, and make some money.
If you are interested in a career in the medical field, be sure to consider this option.