Employers are looking for customer service candidates who present a professional and enthusiastic image. Your profile section should clearly communicate positive attributes.
This compensates for an understandable lack of work experience and sends the message that you are an energetic, committed, and hard-working job candidate.
Whether you are a recent graduate or are looking to make a career change, customer service is a field that is full of opportunities for workers with little to no direct work experience.
For many people, one of the most intimidating parts of finding an entry-level customer service representative role is learning how to write a customer service resume that will help them get a foot in the door.
Don’t fret. We’ve compiled all the tips and tricks you’ll need to write an Entry-Level Customer Service Resume, including how to structure your document, the skills that customer service hiring managers look for, and pointers on how to highlight your transferable skills to catch a recruiter or hiring manager’s eye.
Read also: 11 Ways a Resume Can Make You More Successful in your career
Article Road Map
What Are The Top Skills To Include In An Entry-Level Customer Service Resume?
Employers have identified these top 3 customer service skills as central to successful job performance.
- Strong communication skills including good listening skills, the ability to ask the right questions to get clarity, and being able to express oneself clearly and confidently
- Customer service orientation includes the ability to develop strong customer relationships and work hard to achieve customer satisfaction
- Problem analysis and resolution skills including the ability to correctly identify the issue and the cause-effect relationship.
Entry-level jobs attract a number of unsuitable job candidates. Employers often use an Applicant Tracking System (ATS) to sift through a large number of resumes they receive online.
Basic Sections Of A Customer Service Representative Resume
1. Resume Header
The header of your resume should contain your name and contact information, at the bare minimum.
Modern resumes don’t require jobseekers to include a street address anymore since recruiters and hiring managers won’t be contacting you through snail mail.
However, if you have links to your LinkedIn profile, your blog, or other relevant online materials, it’s a good idea to add them.
Read also: Best Resume Writing Services
2. An Eye-Catching Professional Summary
This is where you make your elevator pitch, a quick marketing statement that explains why you are the best person for the job.
Your professional summary should include three to five lines that outline why you’re qualified for this customer service representative job, and how the position fits your skill set.
If you are making a career change, you can mention it here, along with examples of transferable skills that might appeal to employers.
If you are new to the workforce and are writing an entry-level customer service resume with no work experience, consider including transferrable skills you’ve developed through your experiences in school, or during internships.