Hotel Receptionist Job Description, Key Duties and Responsibilities

Looking for a job that can help you develop your skills and make a difference in the community?

Consider a career as a hotel receptionist


This position can provide you with key duties and responsibilities, such as greeting guests and helping them with their luggage, providing information about the hotel, and assisting with reservations. 

If you have good customer service skills, this could be a great option for you. 

This article discusses a hotel receptionist job description, key duties and responsibilities that are required by a person.

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Hotel Receptionist Job Description 

Hotel Receptionist Job Description
Hotel receptionist

A hotel receptionist is the first point of contact for guests at a hotel. 

They are responsible for greeting guests, registering them, and providing them with information about the hotel and the local area. 

Hotel receptionists also handle room reservations, check-in and check-out procedures, and payments. 

They may also be responsible for handling customer complaints or dealing with special requests from guests. 


Hotel receptionists typically have a high school diploma or equivalent, along with some customer service experience. 

9 Key Duties And Responsibilities 

1. Welcoming Guests And Checking Them In 

When guests check into a hotel, the receptionist is the first person they meet. 

The receptionist’s job is to make sure that guests are comfortable and have everything they need. 

This may include checking them in, giving them their room key, and providing information about the hotel and the local area. 

The receptionist may also be responsible for handling payments and issuing receipts. 

They may also be called on to deal with any complaints or problems that guests may have.

2. Helping Guests With Any Queries Or Requests 

When guests check into a hotel, they may have a variety of questions or requests. 

It is the job of the hotel receptionist to help guests with any queries or requests. 

This may include providing information about the hotel, such as room rates and amenities, and helping guests with reservations or other arrangements. 

The receptionist may also be responsible for handling payments and issuing room keys. 

In some cases, the receptionist may also be responsible for handling complaints from guests. 

The receptionist is responsible for ensuring that guests are happy and comfortable at all times. 

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3. Issuing Room Keys 

When guests check into a hotel, the receptionist issues them a room key. 

The key is their ticket to a room where they can relax and sleep after a long day of travel. 

Hotel receptionists have to be vigilant about issuing room keys to guests who are registered in the hotel. 

They also have to keep track of which keys are issued to which guests and make sure that no unauthorized people gain access to the guest rooms. 

Receptionists also have other duties related to issuing room keys. For example, they may need to reprint or duplicate keys if guests lose them or if the original key is damaged. 

They may also need to issue new keys if a guest checks out of the hotel and leaves their key behind. 

In some cases, receptionists may need to change the locks on guest rooms if there is a problem with the original key. 

4. Taking Payments And Issuing Receipts 

When guests check into a hotel, the receptionist is responsible for taking payment and issuing receipts. 

The receptionist must ensure that all payments are processed correctly and that guests receive a receipt for their stay. 

In addition, the receptionist may be responsible for managing room reservations and providing information to guests about the hotel’s facilities. 

5. Updating Guest Information And Records

Guest information and records need to be updated regularly to ensure accuracy. 

The hotel receptionist is responsible for ensuring this process happens smoothly. Informing the hotel manager of important changes 

The hotel receptionist is responsible for informing the hotel manager of any changes that may occur within the hotel. 

6. Handling Baggage

Handling baggage is one of the most important duties of a hotel receptionist. 

They are responsible for receiving, sorting, and storing luggage for guests. 

This includes making sure that all bags are properly tagged and that they are delivered to the correct guest room. 

Hotel receptionists must also be able to handle any complaints or inquiries from guests about their luggage. 

Hotel receptionists need to be able to deal with any problems guests might have.

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7. Organizing and Directing Taxi Bookings

The modern hotel receptionist is responsible for a great deal more than just checking guests in and out. 

They may also be responsible for organising and directing taxi bookings. 

This can involve contacting the local taxi company to arrange a pick-up or making a booking through a service such as Uber. 

The receptionist must ensure that the taxi arrives on time and that the passengers are safely transported to their destination. 

They may also be responsible for settling the fare with the driver. 

8. Managing The Switchboard 

The receptionist is responsible for managing the switchboard and directing calls to the appropriate department or individual. 

They must be familiar with the hotel’s layout, as well as the names and extensions of all employees. 

The receptionist is also responsible for greeting guests, checking them in and out, and handling any inquiries or complaints. 

They must have excellent customer service skills and be able to handle difficult situations calmly and professionally. 

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9. Closing Up And Securing The Reception Area At Night 

The reception area is the first impression guests have of your hotel, so it’s important to keep it clean and organized. Cleaning the rooms 

You should clean the rooms daily, removing any trash and debris. You should also make sure that the towels are fresh and replace them as needed. 


we have seen finally seen that a receptionist typically performs several key duties and responsibilities in a hotel, including greeting guests, coordinating reservations, and providing information about the hotel. 

They are also responsible for maintaining order in the lobby and ensuring that all guests are treated courteously. 

As such, a receptionist is an important part of any hotel operation and should be well-trained and knowledgeable about the business.


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