Marriott – Loss Prevention Director

Loss Prevention jobs

Director of Loss Prevention

Marriott International, Inc

Toronto, Estimated: $62,000 – $87,000 a year


College diploma

Article Road Map


CPR Certification

First Aid Certification

Job Number 21047904

Job Category Loss Prevention & Security

Location Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP

Brand Delta Hotels & Resorts

Schedule Full-Time

Position Type: Management

Delta Hotels may be found in world-renowned cities and famous resorts across Canada, thanks to our wide range of sites. Delta Hotels is a Marriott International brand that allows you to find the appropriate hospitality profession and career path for you. Marriott International is in your area and more than 74 countries across the world, with over 1100 managed properties and 19 brands. Delta Hotels will help you Find Your World.

Job Summary

Daily, manages security/loss prevention activities. Responsibilities include the safety of property assets, workers, guests, and property, as well as the prevention and reaction to accidents and fires. Ensures the safety and security of all sections of the property. Maintains logs, certificates, and documentation as needed by law and SOPs. Strives to continuously enhance visitor and staff happiness while enhancing the department’s financial success.

Candidate Profile

Education And Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.


2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

Core Work Activities

Managing Loss Prevention/Security Operations

Contributes to the creation and implementation of emergency measures.

Conducts an inquiry into all property asset losses and sends them to proper management for disposition.

Security personnel is deployed to properly monitor and safeguard property assets.

Follow all safety and security management standards and procedures established by Corporate Loss Prevention.

Patrol the whole property and parking spaces regularly.

Recognize achievement in all areas of responsibility.

Handles complaints, settles disputes and resolves grievances and disagreements, as well as various forms of negotiation.

Identifies and recommends ways to reduce physical risks and dangerous work practices.

Action plans are put in place to monitor and control risk.

Maintains needed reports and paperwork for property and parking area patrols.

Provides a method for receiving required medical treatment promptly.

Managing Security and Loss Prevention Teams

Attends pre-and post-convention meetings, as well as monthly forecast meetings, to better understand group requirements and acquire vital information to share with Loss Prevention officers.

Celebrates accomplishments by openly acknowledging team members’ efforts.

Communicates the significance of safety procedures by outlining procedure codes, verifying employee awareness of safety codes, and monitoring safety-related processes and procedures.

Encourages and fosters team members’ mutual trust, respect, and collaboration.

Identifies others’ developmental needs and coaches, mentors, or otherwise assists them in improving their knowledge or abilities.

Provides subordinates with advice and direction, including setting performance criteria and monitoring performance.

Personal help, medical attention, emotional support, or other personal care is provided to others, such as employees, customers, or patients.

Serves as a role model for proper behavior.

Solicits employee input, has an “open door” approach, and monitors employee satisfaction outcomes in order to discover and address staff problems or concerns.

Efforts are made to improve service performance.

Uses interpersonal and communication abilities to lead, influence, and inspire others; promotes smart financial/business decision making; exhibits honesty/integrity, and sets a good example.

Providing Outstanding Customer Service

Exhibits guest hospitality leadership, exhibits great customer service and fosters a good environment for visitor interactions.

Employees are given the tools they need to offer outstanding customer service.

On a daily basis, meet quality standards and consumer expectations.

Integrates guest safety and pleasure into departmental meetings, with an emphasis on continual development.

Conducting Human Resources Tasks

Through rigorous claims management, assists in lowering the cost of accident claims.

As needed, brings concerns to the attention of Human Resources.

Completes the necessary paperwork and submits all employee accidents and general liability events to the Claims Reporting Service.

Performs hourly employee performance evaluations following Standard Operating Procedures.

Completing disciplinary processes and paperwork following Standard and Local Operating Procedures (SOPs and LSOPs), as well as supporting the Peer Review Process

Apply property policies in a fair and uniform manner.

Maintain the requisite first aid and CPR certifications for Loss Prevention personnel.

Handles concerns and complaints from guests.

Identifies others’ educational needs, creates formal educational or training programs or classes, and teaches or instructs others.

Provides services that go above and beyond in order to increase client satisfaction and retention.

Other Responsibilities

Analyzes information and evaluates outcomes in order to select the best solution and solve problems.

Establishes and maintains a working connection with local law enforcement.

Informs and/or informs executives, peers, and subordinates on pertinent information on a timely basis.

Provides information to bosses, coworkers, and subordinates by phone, written correspondence, e-mail, or in person.

Marriott International is a non-discriminatory employer. We are committed to recruiting a diverse staff and maintaining an inclusive, people-first culture. We are dedicated to nondiscrimination on any protected ground, including disability and veteran status, as well as any other reason covered by relevant legislation.

Notification To Applicants:

Delta Hotels Toronto takes its duties under provincial human rights and accessibility legislation very seriously (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are pleased to provide adjustments for job seekers who require help.

Delta Hotels Toronto takes its obligations under provincial human rights and accessibility laws extremely seriously (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are delighted to provide accommodations for job searchers who require assistance.

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