Senior Analyst, Application Support - Core Banking Support at First Bank of Nigeria Limited – Recruitbros

Senior Analyst, Application Support – Core Banking Support at First Bank of Nigeria Limited

  • Full Time
  • Lagos

Website First Bank of Nigeria Limited

First Bank Nigeria

First Bank of Nigeria Limited is a Nigerian multinational bank and financial services company headquartered in Lagos, Nigeria. It is the premier bank in West Africa.

We are recruiting to fill the position below:

Job Title: Senior Analyst, Application Support – Core Banking Support

Job Identification: 621
Location: Lagos

Job Description

  • Conduct proactive monitoring, operation and maintenance of core banking application- Finacle (Nigeria & Subsidiaries) for optimal performance and ensure compliance to relevant standards
  • Provide technical direction in requirement definition, planning, coordination and implementation of Finacle and integrated Third party applications
  • Ensure prompt and effective delivery of core banking applications (Finacle) to users
  • Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
  • Collaborate with IT Application Solution developers and other stakeholders to ensure new Finacle applications/customizations meet the bank’s operational standard.
  • Participate in Finacle Application User review and User Acceptance Test to ensure changes to production meet operational standard
  • Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
  •  Ensure that SLA with vendors are monitored, reviewed and updated to deliver the expected values to the bank
  • Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
  • Ensure all core banking application (Finacle) issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
  • Fulfil service requests and perform routine maintenance and support activities
  • Provide leadership and technical guidance to management reports
  • Monitor and ensure proper tracking of expiration of application certificates as it relates to core applications
  • Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core application (Finacle).
  • Ensure closure of all internal and external audit exceptions as it relates to all core application (Finacle)
  • Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
  • Plan, design and execute agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
  • Review all income generating processes and activities with stakeholders (Business and developers) to maximize revenue recoup and minimize income loss
  • Review team’s daily monitoring report as it relates to core banking application (Finacle)
  • Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised


  • Minimum of a First Degree
  • A recognized professional certification or IT related discipline will be an added advantage


  • 4+ years of experience in core banking application (Finacle )  systems support/ administration.

Application Closing Date
22nd July, 2022  at 12:43 PM.

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