Customer Service Representative at the EIE Project Limited – Recruitbros

Customer Service Representative at the EIE Project Limited

  • Full Time
  • Lagos

Website https://twitter.com/EiENigeria EIE Project Limited

Enough is Enough Nigeria

Enough is Enough (EiE) Nigeria (aka The EiE Project) was set up as the next step from two citizens’ protests in 2010 on our missing President, killings in Jos & fuel scarcity – March 16 protest to the National Assembly & April 13 protest to the Lagos State Governor.

Based on the mobilization done for the protests, it started as a loose network of individuals and organizations committed to changing the dynamics of accountability to citizens by public officials.

The protests were organized primarily via email, SMS, Twitter, Blackberry Messenger and Facebook. It was the beginning of what would be EiE’s heavy reliance on technology as a tool of education, engagement and mobilization.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Interested candidates should possess a High School Diploma, General Education Degree, or equivalent with 1 – 3 years relevant work  experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary
N80,000 Monthly.

Application Closing Date
12th August, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

To apply for this job email your details to hrtheeieltd@gmail.com

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