Customer Service Representative at GFT Limited - Abuja & Lagos – Recruitbros

Customer Service Representative at GFT Limited – Abuja & Lagos

Website https://www.twitter.com/gft_en GFT Limited

Shaping The Future Of Digital Business

GFT Limited, one of the fastest growing Fitness brand, that focuses on fitness wear-ables, is recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

  • Sell company products and services in your assigned work platform.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Use your assigned work platform to reach out to customers and verify account information.
  • Manage a large amount of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
  • Cancel or upgrade orders.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise customers on company products and services.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Generate sales and close Transactions.
  • Act as the face of the company.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade a customer to reconsider cancellation.
  • Inform customers of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service supervisor to ensure proper customer service is delivered.
  • Closeout or open call records.
  • Compile reports on overall customer satisfaction.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Knowing the Company’s products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.

Requirements

  • Bachelor’s Degree / HND qualification with 2 – 4 years of work experience.

Application Closing Date
30th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

To apply for this job email your details to readytoapply01@gmail.com

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